Intouch Direct has added a wide range of wound care products to the extensive range of healthcare and wellness products in stock for delivery direct to your door.

Like continence products and aids for independent living, high quality wound care products can be difficult to find in local pharmacies and supermarkets.

To see the range of wound care products available through Intouch Direct click here or call your Intouch Direct Healthcare Consultant on 1800 WOUNDS.

If you have any wound care questions “ask an expert” in the online forum or ask an Intouch Direct Healthcare Consultant to pass on your “ask an expert”.

Ensure that you have a diagnosis and advice from a health professional. Make sure you are getting the best possible treatment available and that the dressing you are using works for you and your lifestyle.

Intouch Direct wound care frequently asked questions

What is the delivery time?
Delivery is dependent on where you live:

• approximately one to three working days in metropolitan areas
• approximately two to five working days in country areas.

When an item is unavailable, you will be notified at the time of ordering and your consultant will provide an estimated arrival date. Where possible an alternative product will also be offered should you need the item right away.

For further details about delivery timeframes to your area, please ask your Intouch Direct Healthcare Consultant.

Will my products be delivered in discreet boxes?
On request your products will be discreetly wrapped and packaged in non identifying boxes, so you can be assured of your privacy. Please ensure that you request discreet wrapping in delivery instructions when finishing your order online. Mention it to your Intouch Direct Healthcare Consultant when ordering over the phone, or note your preference on the order form for postal and fax orders. You can request discreet wrapping for all future orders, simply ask your Intouch Direct Healthcare Consultant.

How do I pay for my order?
Payment can be made by credit card, cheque or money order. Intouch Direct orders made online can only be paid by credit card. For other flexible payment options, contact your Intouch Direct Healthcare Consultant.

Is there a minimum order value?
There is no minimum order for Intouch Direct.

What happens if a product is faulty?
If a product is faulty it can be returned, Intouch Direct will confirm the return address when you call 1800 WOUNDS to report the fault.

What if a product is damaged when I receive it?
If you receive damaged goods you must notify Intouch Direct within 14 days on 1800 WOUNDS. Replacement products will be dispatched for your convenience.

What if the wrong products have been delivered?
If you receive the wrong goods you must notify Intouch Direct within 14 days on 1800 WOUNDS. Returned products must be unopened and undamaged.

What if I order the wrong product?
Products cannot be returned if you have made an incorrect selection.

For all product return enquiries please contact Intouch Direct on 1800 WOUNDS, press three for returns.

Can I change my delivery address?
If you require your products to be delivered anywhere other than your usual address, simply tell your Intouch Direct Healthcare Consultant at the time you place your order. If shopping online edit the address when checking out your order.