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- Continence Aids Payment Scheme
- DVA RAP
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- Extended Aged Care at Home Dementia (EACHD)
- The Community Aged Care Package (CACP)
- Queensland Medical Aids Subsidy Scheme (MASS)
- EnableNSW
- Victoria State Wide Equipment Program (SWEP)
- Victorian Continence Support Service (CSS)
- Victorian Early Choices Program for Children 0 - 5 years
- The ACT Equipment Scheme (ACTES)
- SA Continence Resource Centre (CRC)
- The Western Australia Continence Management and Advice Service (CMAS)
- Territory Independence and Mobility Equipment Scheme (TIME)
- Tasmania Community Equipment Scheme (CES)
- Contact Us
- discreet
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- reliable | 1300 134 260
Need help with the new CAPS program? We are the CAPS experts and can best help you with your needs, call 1300 134 260. 
FAQ’s
How do I register for online shopping?
How do I place an order online?
How do I change my personal details?
Is there a minimum order for online shopping?
Can I shop online with my DVA RAP account?
Can my partner, carer or health professional order for me?
I have more questions, where do I go?
How do I register for online shopping?
1. Click on Registration at the top of the page and enter your details in the fields provided, then click Register.
2. You will be sent an email to confirm your registration.
3. Click on the link provided.
4. Paste the verification code and click Register.
5. You will be sent a confirmation email with your email address and password for your records.
6. You can now Login and start shopping online.
If you have any problems with registration please contact webcare@intouchdirect.com.au
How do I place an order online?
Navigation
1. Navigate through the product categories by either clicking on Shop online here on the home page, Products in the top menu bar or from any one of the relevant categories listed in the Products drop down.
2. Choose one of the sub categories if applicable.
3. Choose a brand if applicable.
4. Then click on add to cart on the product you wish to buy.
Alternatively you can use the search bar located at the top right hand corner of the page.
Choosing the right product
- When you reach the brand level you will notice a drop down tab to choose an applicable attribute, for example size, displaying the various size attributes available.
- You can narrow your search by choosing the attribute that suits you. Otherwise you can click on the image to see all product choices available in that range.
Checkout
1. After you have selected your products you will be taken to your shopping cart which can be accessed at anytime from the right hand side of the page.
2. Click Checkout to make your payment and complete your order.
3. Review your delivery address.
4. Select Payment method.
5. Then click Review Order.
6. If you are happy with the order, complete the checkout.
7. An email will be sent to you confirming your order. If you do not receive an email please check that you have completed all the steps in the shopping cart or call an Intouch Direct Healthcare Consultant for help on 1300 134 260.
How do I change my personal details?
To update your personal details go to My Account at the top of the page. Click the Edit tab under your name. From here you can update your email address and/or password.
Updating your address
Click Location Information underneath the Edit tab.
Updating your personal information
Click Personal underneath the Edit tab.
I can’t remember my password
1. Click here for Password Recovery and follow the steps below.
2. Enter your email address and click on Email new password.
3. Check your email and click on the link allowing a one time login to change your password.
4. Once logged in, enter the new password then click save.
5. Your new password has been saved and you can now navigate around the site and start shopping.
How long will delivery take?
From the time we receive your order, delivery will be within:
- three to five working days in metropolitan and regional areas, and
- up to seven working days for rural and remote areas.
When items are on backorder, you will be notified at the time of ordering and delivery can take up to 14 working days. If goods are not received within the normal delivery timeframe please contact your Intouch Direct Healthcare Consultant for assistance 1300 134 260.
Express freight options are available at an additional charge for urgent supplies. Please request this option with your Intouch Direct Healthcare Consultant at the beginning of your phone order, or call immediately after your online order for payment and arrangement.
Delivery timeframes for areas outside Brisbane metropolitan:
- Express = two business days (metro) plus an additional day for rural areas.
- Premium Express = overnight (metro) plus an additional day for rural areas.
Delivery timeframes for Brisbane metropolitan:
- Messenger Post = same day delivery.
All express orders must be received by 11am for the above timeframes to apply, or else an additional processing day will be required. To be eligible for express freight the order must be paid in full by credit card.
Is there a freight charge?
No, there is no charge for delivery on all Intouch Direct orders.
Express Freight will incur a quoted charge at time of order.
Is there a minimum order for online shopping?
No, there is no minimum order.
Can I shop online with my DVA RAP account?
No, we are currently in the process of constructing an online shopping platform for DVA RAP customers.
Can my partner, carer or health professional order for me?
Yes, your partner, carer or health professional can order for you online. Our innovative online shopping allows users to order on behalf of clients without the need for multiple accounts and passwords. To have this set up for you, contact us on 1300 134 260.
Standard privacy checks are required.
What is the return policy?
If you realise you have ordered the wrong product shortly after you have placed your order please speak with your Intouch Direct Healthcare Consultant to see if you can adjust your order before it is delivered 1300 134 260.
Returns will only be accepted with prior agreement from Intouch and must be arranged within 14 days of receiving your goods and are subject to our returns policy within the terms and conditions. We are unable to provide you with a credit for goods that are returned damaged, opened, or for goods that do not arrive back at the warehouse. Call 1300 134 260 for assistance.
I have more questions, where do I go?
If you have any other questions please contact us.
p 1300 134 260
e healthcare@intouchdirect.com.au
