Intouch is proud to be a dual national supplier of continence products for the Department of Veterans' Affairs Rehabilitation Appliances Program (DVA RAP).

Intouch is a national supplier of healthcare products direct to your door. With a wide range of products on offer, efficient delivery and friendly staff, we are “Intouch with your healthcare needs”.

How to Order:

1. To enable Intouch to process an order, we must receive a copy of the entitled person's Direct Order Form for continence products. This is available for download below, and is accompanied by a fax cover sheet you can use to return the form to us.
2. The Direct Order Form must be filled out by an approved prescriber, including Continence Nurse Advisors (RN's or Physiotherapists), Registered Nurses (Div. 1) and Urologists. Occupational Therapists are able to prescribe certain items. Local Medical Officers may also prescribe, although DVA's preference is for them to refer to continence nurses/clinics.
3. The Department of Veterans' Affairs RAP Product Catalogue can be downloaded below and outlines the specific products available for prescription under the RAP program. There are also Prescriber Guidelines available for download for your information.
4. Once we have received the Direct Order Form, we will process the order and forward it to the entitled person within two working days for metropolitan areas and between three to five working days for regional to remote areas (dependent on stock availability).
5. A Prescriber or entitled person can then contact us at any time to re-order items listed on the Direct Order Form, up to the precribed allowable limit. Items not listed on the form will need to be approved by the DVA prior to Intouch processing the order.

Please note that an approved Direct Order Form will, upon processing, be automatically fulfilled to the client up to the prescribed allowable limit, and will be valid for re-order for up to two years provided the product does not need to be changed.

File Downloads:

To download the Product Catalogue, Prescriber Guidelines or Direct Order Form you will need Adobe Acrobat Reader. If you do not have this software, click here to download a free copy. (This may take a few moments.)

1. Click here to download the Product Catalogue (PDF format) - Size = 364kb
2. Click here to download the Prescriber Guidelines (PDF format) Size = 44kb
3. Click here to download the Direct Order Form (PDF format) Size = 3.4mb (may take a while)

If you would prefer to receive a copy of either the Product Catalogue or Direct Order Form in the mail, please contact us.

To lodge your Direct Order Form, to place an order, or for any assistance, please contact us:

Intouch will assist you with any queries you may have, but should you wish to speak with the Department of Veterans' Affairs directly, you can contact them at:

Telephone 1300 550 458*
www.dva.gov.au
National Continence Contract Team
Department of Veterans’ Affairs
GPO Box 1652
Adelaide SA 5001

NOTE - Changes may occur as to the way RAP products and services are supplied. Please check with the Department of Veterans’ Affairs website or call 1300 550 458 to check any changes.

*Cost of a local call, calls made from mobile phones will be charged at higher rates.